HOUSE OF IZZAH – PRIVACY POLICY
Introduction
House of Al Izzah Trading L.L.C. SP (“House of Izzah”, “we”,“our”, or “us”), Trade Licence No. 935207, with its registered office at ShopNo. 2, Building 6006, Al Jada, Sharjah, United Arab Emirates, P.O. Box 37415,is committed to protecting your privacy and personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protectyour personal information when you use www.houseofizzah.ae or purchase productsfrom us.
1. What Is Personal Information?
Personal information means any information that identifiesor can reasonably identify an individual, including names, contact details,billing information, payment information, delivery addresses, and orderhistory.
2. Information We Collect
We may collect personal information when you:
• Create an account
• Place an order
• Subscribe to marketing communications
• Contact customer support
• Participate in surveys, promotions, or events
• Interact with us on social media
• Browse our Website
Information collected may include:
• Name
• Email address
• Telephone number
• Delivery and billing address
• Order history
• Communication preferences
• Customer service correspondence
• Technical and website usage information
3. Payment Information
Payment transactions are processed securely through trustedthird-party payment providers.
We support payment methods including Visa, Mastercard, American Express,UnionPay, JCB, Apple Pay, and Tabby.
House of Izzah does not store complete payment card details on its servers.
4. How We Use Your Information
We use personal information to:
• Process orders and deliveries
• Manage customer accounts
• Process payments
• Provide customer support
• Improve our products and services
• Prevent fraud and enhance security
• Conduct business analytics
• Send marketing communications where consent has been provided
• Comply with legal and regulatory obligations
5. Legal Basis for Processing
We process personal information:
• To fulfil contractual obligations
• To comply with legal obligations
• To pursue legitimate business interests
• Based on your consent where required
6. Sharing Information
We may share information with:
• Payment service providers
• Delivery and logistics partners
• Website hosting providers
• Fraud prevention and security providers
• Marketing service providers
• Government authorities where legally required
We do not sell customer personal information.
7. International Transfers
Some service providers may process information outside theUnited Arab Emirates. Where this occurs, we take reasonable steps to ensureappropriate safeguards are in place to protect your personal information.
8. Data Retention
We retain personal information only for as long as necessaryto fulfil business, legal, accounting, tax, regulatory, and customer servicerequirements.
Information that is no longer required will be securely deleted or anonymisedwhere appropriate.
9. Data Security
We implement appropriate technical and organisationalmeasures to protect personal information from unauthorized access, disclosure,alteration, loss, or destruction.
While we take reasonable precautions, no method of internet transmission orstorage can be guaranteed to be completely secure.
10. Your Rights
You may request:
• Access to your personal information
• Correction of inaccurate information
• Deletion of information where legally permissible
• Withdrawal of marketing consent
• Information regarding how your personal data is processed
Requests may be submitted to info@houseofizzah.ae.
11. Marketing Communications
You may unsubscribe from marketing communications at anytime by clicking the unsubscribe link in our emails or by contacting usdirectly.
12. Cookies
We use cookies and similar technologies to improve websitefunctionality, security, analytics, personalization, and advertisingperformance.
By continuing to use our Website and accepting our cookie banner, you consentto the use of cookies and similar technologies as described in this PrivacyPolicy.
You may manage or disable cookies through your browser settings; however, doingso may affect certain website functionality.
13. Third-Party Links
Our Website may contain links to third-party websites. Weare not responsible for the privacy practices or content of those websites.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Anychanges become effective upon publication on our Website.
15. Contact Us
House of Al Izzah Trading L.L.C. SP
Website: www.houseofizzah.ae
Email: info@houseofizzah.ae
Telephone: +971 50 213 8408
P.O. Box: 37415
Sharjah, United Arab Emirates
